FAQ's

Frequently Asked Questions

My is my vehicle not displaying on the website?

If your vehicle is not appearing on the website, here are the common reasons and how to resolve them:

1. Out of Engagement (Impression) Credits

• Your account has run out of impression credits.

• Solution: Ensure a valid credit card is on file and recharge your balance.

2. No Base Rate Assigned

• A base rate has not been set for the vehicle.

• Solution: Go to the vehicle settings and assign rates for every day of the week.

3. Not Assigned to the Active Season

• The vehicle isn’t linked to the current season.

• Solution: Check the season settings. Note that default rates often apply to off-season periods.

4. Booked or Blacked Out

• The vehicle is either already booked or blacked out.

• Solution: Toggle the “Show Booked Vehicles” option to verify its status.

5. Filtered Out

• Filters or amenities applied are hiding the vehicle.

• Solution: Clear or adjust filters to include the vehicle type and amenities.

By following these steps, you can quickly resolve visibility issues and ensure your vehicles are available for booking.